SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Girlish Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://girlishmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I put on the dress so beautiful
Dress stunning, I normally size S but Measure M sitting amazing. It's fast, beautiful colors and quality good :)
I’m 5’4, 130lbs, 32DDD/36DD/UK 32E. Bought a small and glad I did. Came earlier than expected also.
Nice outfit got a lot of compliments shipping was great would love to get it in other colors
Emphasized the figure, very beautiful color, very satisfied
The dress looks exactly like the picture! It took a little over two week for the dress to arrive after ordering. I like it it’s really pretty & has no smell. I could’ve went a size down though it’s stretchy. I’m 5’1 (1m55) for reference and weight 143lbs (64kg) or so.
Whether the size did not guess, or so conceived, but a lot of space at the waist. The last 2 pictures I collected the excess fabric in my hand. In general, the dress is very beautiful, suitable for going out to a good restaurant. I took the size m. Waist 68, buttocks-98
beautiful satin summer dress thank you
The product is Fantastic so good, so quality the store is correct. Definitely order more color.
I liked it so much that I ordered another different color! Arrived very fast.
Замечательное платье. Пришло в Украину за 16 дней Новой почтой. На параметры 90-63-93 взяла М, село прекрасно, но в груди немного тесновато и ещё верх немного торчит, как и у большинства на фотографиях. Думаю, что немного ещё подправлю как-то А так в целом за такие деньги это просто идеальное платье! Советую!!
sexy asf! worth every penny and came way before it was suppose too.
The dress came literally in two weeks for a new mail. Good material, stretches, XS sat super. You can wear it not with tightened strings, it looks good, so if you tighten it, it looks super. I really like it. Wore dresses of different price segment, with confidence I can say that this dress is exactly worth its money. Worried that cheap material will come, but this one looks very good. I'm happy, I recommend it to everyone! I'll order myself another other color.
Incredible dress) on the size of the waist 63 and hips 92 size approached perfectly. The fabric is very beautiful. Looks more expensive than it costs. Sewn very neatly. Sent fast. Definitely recommend.
Absolutely love it!! bought both green and ivory! Had issues with the strap on the ivory but this one fits perfectly! True to size. Usually a large and a large fit great! Do not hesitate. I recommend the green if you have a olive/tan skin tone. Really brings out a glow. Took about a month to canada. Have bought a few dresses from this store and they are all beautiful and reasonably priced!!
Delivery was FAST! Arrived in under 2 weeks! Dress is a very pretty rust colour. Bodice is double layered around the chest. Straps are adjustable. Side ruching can hide a lot of flaws. The fabric is lightweight but has some spandex to it (elasticity) and can stretch. Tag says 5% spandex, 95% polyester. It’s a sexy dress. It was a tighter fit than I would have expected. But recommend the store and the dress if this is what you are looking for.
Very good, just enough stretch in the material to fit over my breasts and belly. Fine for pregnant ladies up to the end of the 2nd trimester! My measurements: 173cm, 175lbs, hips 105, chest 100. Make sure that the strings inside are tied together before pulling them! I accidentally pulled mine out and had to retie them. Arrived to Canada very fast.
lovely fit. just as shown in the photo. im a size UK 10 and I ordered a medium and it fits me perfectly without being too tight although because of the type of material and the way it fits you could very easily fit into a size small also
Quick to arrive and perfect dress. The fabric stretches and adjusts perfect am body. I love him crazy! Super sexy!
Love this dress got so many compliments that I will order in different colours too